We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note: we don't accept returns on sale items or orders placed with a discount code.  

To start a return, enter your details below

 

 

Need further assistance? You can contact us at support@fivebyflynn.com.

Sale & Flynn's Market

All sale items are final sale - no refunds, including orders placed with a discount code. 

That said, we're happy to help with a size exchange (subject to availability) or store credit if something doesn't work out. 

Just make sure items come back unworn, unwashed, tags on, and in their original packaging. 

Items must be unworn, unused, and returned in their original packaging with tags still attached.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Instant Exchanges are available via Refundid for Australian customers only.

For all other regions, we recommend placing a new order for your preferred size or style and returning your original item. 

Refunds

Instant Refunds are available via Refundid for Australian customers only. 

For other regions, please contact us via support@fivebyflynn.com to process your return.