Returns & Refunds
We have a 14-day return policy. You have 14 days after receiving your item to request a return or exchange.
To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
Please note: we don't accept returns on sale items or orders placed with a discount code (see Sale & Flynn's Market below).
Start your return
Enter your order details to get started. Instant refunds and exchanges for Australian orders.
- Bring
- The item, unworn with tags on and in its original packaging, plus your order confirmation or receipt.
- When
- Within 14 days of receiving your order.
- Where
- 16 Elizabeth St, Paddington NSW 2021 · Get directions
- Not eligible
- Sale items and anything bought with a discount code are final sale. We can still help with a size exchange or store credit.
Sale & Flynn's Market
All sale items are final sale and aren't eligible for a refund, including orders placed with a discount code. That said, we're happy to help with a size exchange (subject to availability) or store credit if something doesn't work out. Just make sure items come back unworn, unwashed, with tags on and in their original packaging.
Damages & issues
Please inspect your order on arrival and contact us immediately if your item is defective, damaged, or you've received the wrong item, and we'll make it right.
Exchanges & refunds
Instant Exchanges and Refunds are available via Refundid for Australian customers only. For all other regions, we recommend placing a new order for your preferred size or style and returning your original item, or contact us at support@fivebyflynn.com to arrange your return.
Need further assistance? Email us any time at support@fivebyflynn.com.